Privacy Policy

Privacy Policy Statement

We are pleased about your interest in our company and would like you to feel secure when visiting our website with regard to the protection of your personal data. We take the protection of your personal data very seriously. It goes without saying that we comply with the provisions of the Basic Data Protection Regulation and the Federal Data Protection Act.

We want you to know when we collect which data and how we use it. We have taken technical and organisational measures to ensure that the regulations on data protection are observed both by us and by external service providers.

Responsible Office

Vortex Solutions Limited
Room 907B, Empire Centre,
68 Mody Road,
Tsim Sha Tsui
Hong Kong

For questions and suggestions regarding data protection, you can our data protection officer.

Data protectionofficer

Robert von Krüchten


The company vortex or the page provider collects data about accesses to the page and stores these as „server log files“. The following data is logged in this way:

  • Visited website
  • Time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used

The data collected is only used for statistical evaluations and to improve the website. However, i-ways reserves the right to check the server log files retrospectively if there are concrete indications of illegal use.


Our website uses cookies.
Cookies are text files that are stored on your computer via your internet browser.
Through the use of cookies, we can provide you with more user-friendly services that would not be possible without the cookie setting.
You can prevent the setting of cookies at any time and permanently exclude them. Cookies that have already been set can also be deleted at any time via your internet browser or other software programmes. If the setting of cookies is deactivated, it is likely that not all functions of our website will be fully usable.Links

If you use external links that are offered within the framework of our Internet pages, this data protection declaration does not extend to these links. Insofar as we offer links, we assure you that no violations of applicable law were apparent on the linked Internet pages at the time the links were created. However, we have no influence on compliance with data protection and security regulations by other providers. Therefore, please also inform yourself about the data protection declarations provided on the websites of the other providers.

SSL Encryption

For security reasons and to protect the transmission of confidential content, such as enquiries that you send to us as the site operator, this site uses SSL encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from „http://“ to „https://“ and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Processing of general data and information

With each call, via the provider of our website, we collect a series of general data and information that is stored anonymously in the log files of the server.
When using the collected general data and information, we do not draw any conclusions about the data subject. Our aim is to ensure an optimal level of protection for the personal data we process with the analysed general data and information. The separation of the anonymous general data and information of the server log files from any personal data provided by a data subject is guaranteed.

Contact option via the website

In accordance with legal requirements, our website contains information that enables uncomplicated electronic contact with our company and immediate communication with us. If you contact us by e-mail or via our contact form, the personal data you provide is automatically stored. Your details will be stored for the purpose of processing your enquiry or contacting you. This personal data will not be passed on to third parties.

Routine deletion and blocking of personal data

The information you provide as well as the transmission of your personal data will only be stored for a reasonable period of time for the purpose of processing.
All personal data will be deleted in accordance with the regulations at the latest after expiry of the statutory storage period.

Rights of the person concerned

You have at all times the right granted by the European Directive and Regulation:

  • receive confirmation from us as to whether their personal data is being processed by us
  • to receive free information about the personal data stored about them and a copy of this information
  • lodge a complaint with a supervisory authority
  • request the immediate rectification of the inaccurate personal data concerned and, taking into account the purposes of the processing, the completion of incomplete personal data, including by means of a supplementary declaration
  •  erasure (right to be forgotten) of their personal data
  • restriction of processing
  • data portability. The personal data we have received from you will be handed over to you in a structured, common and machine-readable format or transferred to another responsible party of your choice, if this is technically possible.
  • to object to the collection, processing and use of your personal data by us.
  • not to be subject to a decision based solely on automated processing (including profiling).
  • To withdraw consent to the processing of personal data at any time.

If you would like to make use of one or more of these rights, please contact our data protection officer.

Use of the remarketing or „similar target groups“ function of Google Inc.

This website uses the remarketing or „similar target groups“ function of Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; „Google“). By means of this function, the provider can target the visitors of the website with advertising by displaying personalised, interest-related advertisements to visitors of the provider’s website when they visit other websites in the Google Display Network. Google uses so-called cookies to carry out the analysis of website usage, which forms the basis for the creation of interest-based advertisements. For this purpose, Google stores a small file with a sequence of numbers in the browsers of the website visitors. This number is used to record visits to the website as well as anonymised data on the use of the website. No personal data of the website visitors is stored. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that are highly likely to take into account previously accessed product and information areas.
You can permanently deactivate the use of cookies by Google by following the link below and downloading and installing the plug-in provided there:
Alternatively, you can disable the use of cookies by third parties by visiting the Network Advertising Initiative disable page at  and implement the further information on opting out mentioned there.
Further information on Google Remarketing and Google’s privacy policy can be found at:

Use of Google Adwords Conversion Tracking

We use the online advertising programme „Google AdWords“ and, as part of Google AdWords, conversion tracking. Google Conversion Tracking is an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“).
When you click on an ad placed by Google, a cookie for conversion tracking is placed on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification.
If you visit certain web pages on our website and the cookie has not yet expired, Google and we will be able to recognise that you clicked on the ad and were redirected to that page.
Each Google AdWords customer receives a different cookie. Thus, there is no way that cookies can be tracked across AdWords customers‘ websites.
The information obtained with the help of the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Here, the customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in the tracking, you can object to this use by preventing the installation of cookies through a corresponding setting in your browser software (deactivation option). You will then not be included in the conversion tracking statistics.
Further information and the Google privacy policy can be found at:

Google Analytics

This website uses the „Google Analytics“ service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; „Google“) to analyse website usage by users. The service uses „cookies“ – text files that are stored on your terminal device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.
IP anonymisation is used on this website. The IP address of the user is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference of your IP address. Under the terms of the data sharing agreement between the website operators and Google Inc., Google Inc. uses the information collected to evaluate website usage and activity and to provide services relating to internet usage.
You have the option of preventing the cookie from being stored on your device by making the appropriate settings in your browser. It is not guaranteed that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.
Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. The following link will take you to the corresponding plugin: deactivate Google Analytics
By clicking on the above link, you will download an „opt-out cookie“. Your browser must therefore allow cookies to be stored. If you delete your cookies regularly, you will need to click on the link again each time you visit this website.
Here you can find more information on the use of data by Google Inc.:

Use of Facebook plugins

We have integrated components of the company Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA („Facebook“) on our website. Facebook is a social network.
You can recognise the Facebook plugins by the Facebook logo or the „Like“ button on our site. You can find an overview of the Facebook plugins here:
When you visit our pages, a direct connection between your browser and the Facebook server can be established via the plugin (see notes under „Using ShareThis“). Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook „Like“ button while you are logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. You can find more information on this in Facebook’s privacy policy at
If you use the functions of the plugin – for example by sharing or „liking“ a post – the corresponding information will also be transmitted to Facebook Inc.
If you would like to prevent Facebook. Inc. linking this data to your Facebook account, please log out of Facebook before visiting this website.

Use of Facebook Custom Audience

This website uses the „Facebook Custom Audience“ service offered by the company Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA („Facebook“).
It enables the website operator to place targeted advertisements that are oriented towards the visitor to the website. In the process, a basically non-reversible and non-personal checksum (hash value) is generated from your usage data, which can be transmitted to Facebook for analysis and marketing purposes. The Facebook cookie is addressed for the use of this Custom Audiences service.
For more information about the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your setting options for protecting your privacy, please refer to Facebook’s data protection guidelines, which are available at
If you wish to object to the use of Facebook Website Custom Audiences, you can do so at

Use of Facebook Connect

This website uses the „Facebook Connect“ service offered by the company Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA („Facebook“). Via Facebook Connect, certain personal data is transmitted from us to Facebook or from Facebook to us.
The service enables visitors to log in to our website with their Facebook user account. This eliminates the need for additional registration and saves the visitor from having to enter all of his or her data. To do this, the visitor is redirected to the Facebook page by clicking the corresponding button, where he or she can confirm the registration via Facebook Connect. The user account on Facebook – if available – is thus linked to us. This automatically transmits the following data from Facebook Inc. to us: Name, email address, date of birth.
Furthermore, we also send Facebook personal data.
Further information on Facebook Connect can be found at: and

Use of Twitter-Plugins

Furthermore, this website uses Twitter chat areas. These are operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA; „Twitter“). If you visit a page that contains such a button, a direct connection is established between your browser and the Twitter servers. The website operator therefore has no influence whatsoever over the nature and scope of the data that the plugin transmits to the Twitter Inc. servers.
According to Twitter Inc., only your IP address is collected and stored.
Information on the handling of personal data by Twitter Inc. can be found here:

Use of Pinterest-Plugins

This website uses plugins of the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA („Pinterest“).
The different logos containing the plugin (e.g. „Pin-it button“ or the „P″ button) can be viewed at the following link:

If you call up a corresponding website of our Internet presence that contains such a plugin, a link is established between your computer and the Pinterest servers and the plugin is displayed on the website by informing your browser. Both your IP address and the information about which of our Internet pages you have visited are transmitted to the Pinterest server in the USA. This applies regardless of whether you are registered or logged in to Pinterest. Transmission also takes place for users who are not registered or logged in.
If you are also a member of Pinterest and logged in to Pinterest at the time you use the plugin, the information collected about your visit to the website will be linked to your Pinterest account and made known to other users. Also in the case of interactions that are possible with the various Pinterest plugins, the corresponding information about you is collected and transmitted to Pinterest and stored.
If you do not want Pinterest to link and merge the information with the data of your Pinterest account, you must log out of Pinterest before visiting our website.
For more information on the collection and use of data by Pinterest, please visit

Use of Matomo

This website uses the software Matomo, formerly Piwik, to collect and store data for marketing and optimisation purposes. Matomo is operated by InnoCraft LTD (Matomo), 150 Willis st, Level 6, Catalyst House, 6011 Wellington, New Zealand („Matomo“). From this data, usage profiles can be created under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of the site visitor’s Internet browser. The cookies enable the recognition of the internet browser. The data collected with Piwik technologies are not used to personally identify the visitor to this website without the separately granted consent of the person concerned and are not merged with personal data about the bearer of the pseudonym. The collection and storage of data can be objected to at any time with effect for the future.
Further information on the collection and use of data by Matomo can be found at

Use of ShareThis

Through the service of ShareThis Inc, 250 Cambridge Avenue, Palo Alto, CA 94306, USA („ShareThis“), data may be collected and stored for marketing and optimisation purposes.
It is possible for visitors to our website to post or share content directly on social networks such as Twitter, Facebook or Google+. A share button is used for this purpose, which can be activated by the visitor. If the visitor is simultaneously logged into a corresponding social media platform with his user account and uses one of the above-mentioned ShareThis functions, his visit to our website can be assigned to his user account. ShareThis, the operators of this website and certain third parties use the data thus transmitted to display targeted advertising content, to keep statistics and to create data models.
Detailed information on the use of the data can be found at:
If you do not want your data to be collected and used, you can deactivate this by selecting „Click here to OptOut“ under the following link:

Use of Lead Inspector

his website uses the service of Lead Inspector GmbH, Theodor-Heuss-Anlage 12, D-68165 Mannheim („Lead Inspector“). Lead Inspector records the IP address of the visitor via its service with the help of a counting pixel on this page (web beacon), insofar as it can determine that it is a company. A two-step recognition process is used to determine, among other things, which companies visit the website, as well as their origin, when and how long the visitor stays on the website and in which products they are interested. The company is identified by evaluating routing and database information.
The data collected in this way helps the website operator to keep statistics on the companies. Visitors can thus be qualified and evaluated. For more information about the collection and use of data by Lead Inspector, see
The use of Lead Inspector GmbH may be terminated at any time at to prevent the tracking from taking place.

Use of wiredminds

This website uses the service of wiredminds GmbH, Lindenspürstraße 32, 70176 Stuttgart („wiredminds“), which makes it possible to collect and process data in anonymised form for the continuous optimisation and analysis of the advertising offer.
Anonymised usage profiles are created, which are then combined into pseudonyms. If necessary, cookies are also used for this purpose, which collect and store the above-mentioned data. Under no circumstances will the data be used to determine the personal identity of the visitor. Furthermore, they are not used in connection with the data on the bearer of a pseudonym. The collected data is transmitted to wiredminds or collected directly by wiredminds.
Further information can be found at:
If you do not agree with this, you can deactivate the tracking via the following wiredminds web tracking objection link:


Use of Hotjar

We use Hotjar to better understand the needs of our users and to optimise the offering and experience on this website. Hotjar’s technology gives us a better understanding of our users‘ experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and helps us to tailor our offering to our users‘ feedback. Hotjar uses cookies and other technologies to collect data about the behaviour of our users and their devices, in particular the IP address of the device (only collected and stored anonymously during your use of the website), screen size, device type (unique device identifiers), information about the browser used, location (country only), preferred language for viewing our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.

Newsletter Subscription

The website operator offers you a newsletter in which he informs you about current events and offers. If you would like to subscribe to the newsletter, you must provide a valid e-mail address.

Legal basis of the processing

Article 6 I lit. a DS-GVO serves as the legal basis for our company for processing operations in which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is a party, as is the case, for example, with processing operations that are necessary for the delivery of goods or the provision of any other service or consideration, the processing is based on Article 6 I lit. b DS-GVO. The same applies to processing operations that are necessary for the implementation of pre-contractual measures, for example in the case of enquiries about our products or services. If our company is subject to a legal obligation through which the processing of personal data becomes necessary, such as for the fulfilment of tax obligations, the processing is based on Art. 6 I lit. c DS-GVO.

In rare cases, the processing of personal data might be necessary to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were to be injured on our premises and as a result his or her name, age, health insurance data or other vital information had to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6 I lit. d DS-GVO. Finally, processing operations could be based on Art. 6 I lit. f DS-GVO. Processing operations which are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to protect a legitimate interest of our company or a third party, provided that the interests, fundamental rights and freedoms of the data subject are not overridden. Such processing operations are permitted to us in particular because they were specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed if the data subject is a customer of the controller (recital 47, sentence 2 of the GDPR).

Legitimate interests in the processing pursued by the controller or a third party

Basiert die Verarbeitung personenbezogener Daten auf Artikel 6 I lit. f DS-GVO ist unser berechtigtes Interesse die Durchführung unserer Geschäftstätigkeit zugunsten des Wohlergehens all unserer Mitarbeiter und unserer Anteilseigner.

Duration for which the personal data are stored

The criterion for the duration of the storage of personal data is the respective statutory retention period. After expiry of the period, the corresponding data is routinely deleted if it is no longer required for the fulfilment or initiation of the contract.

Legal or contractual regulations

We would like to inform you that the provision of personal data is sometimes required by law (e.g. tax regulations) or may also result from contractual regulations (e.g. information on the contractual partner). Sometimes, in order to conclude a contract, it may be necessary for a data subject to provide us with personal data that must subsequently be processed by us. For example, the data subject is obliged to provide us with personal data if our company concludes a contract with him or her. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before providing personal data by the data subject, the data subject must contact our data protection officer. Our data protection officer will inform the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what the consequences of not providing the personal data would be.

Existence of automated decision making

As a responsible company, we do not use automatic decision-making or profiling.
The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the country-specific data protection regulations applicable to the i-ways company. By means of this data protection declaration, our company would like to inform the public about the type, scope and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed of their rights by means of this data protection declaration.
As the controller, the i-ways has implemented numerous technical and organisational measures to ensure the most complete protection of personal data processed through this website. Nevertheless, Internet-based data transmissions can always be subject to security vulnerabilities, so that absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us by alternative means, for example by telephone.

Picture credits

Shutterstock: ©Astro Star, ©Rawpixel, ©gpointstudio